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Customer Support
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Instrument service
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To ensure that laboratory instruments maintain a high-performance and continue to meet regulatory standards, Miltenyi Biotec has developed a comprehensive range of service and support agreements. These agreements are in addition to the valued Miltenyi Biotec one-year new instrument warranty. By simply choosing a suitable service contract, customers are assured of an inclusive package that minimizes unwanted instrument downtime while protecting against any unexpected expenses.
| | [+] Assured instrument support: |
- regular preventive maintenance ensures optimal instrument performance while protecting against unexpected instrument downtime
- customer priority guaranteed for emergency cases
- instrument is kept up-to-date, for example, with new software releases
- flexible service schedules to accommodate busy laboratories
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| [+] Putting safety first: |
- ensure that safety and regulatory standards remain valid, even after the warranty period
- timely replacement of wearing parts
- identify and guard against future instrument errors
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| [+] Avoid non-budgeted expenditure: |
- service costs are covered by a single, transparent, price plan with no unanticipated surcharges
- service agreements spanning over several years are subject to a price freeze
- replacement parts are covered by the service and support agreement
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| Please click on the following links for further information: |
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© 1999 - 2010 Miltenyi Biotec ¦ Terms & conditions ¦ Legal notes
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